About Us

- Flip Side Music + More is an online store based in Conception Bay South, NL. 

Owners Doug and Melisa Jones are lifelong music lovers and collectors who found themselves unable to obtain a lot of the titles they were looking for on the island. Talking to friends, they found they weren't the only ones. Out of these conversations, Flip Side was born.

They began bringing in imports from Europe, Japan, etc and have slowly expanded into accessories, cartridges and turntables. They also run a biannual Record Fair, Record Fair NL.

Catalog and Stock

- Our stock is constantly changing depending on what is available to us. We are a small business that is focused on quality inventory over quantity, but we are always happy to bring in items for customers. If you don't see it, just ask! Contact Us

Payments, Shipping and Local Pickup Options

- Accepted Payment Methods:

We accept payments through Paypal and EMT. EMT payments must be received within 5 days or order will be cancelled.

- Shipping: We can provide shipping at the customers expense via Canada Post. The shipping cost is calculated on the checkout page directly from Canada Post.

- Free Shipping

We offer free shipping in Canada on orders of $150 before tax.

Please note: We do not split orders. Should a title be en route the order will be fullfilled in full when it arrives.

- Local Pickup: Due to the Covid - 19 pandemic we have implemented curbside pickup in Mount Pearl & CBS. 

 - When we receive your order, we will email you with the pickup schedule. Please indicate which time you would like to pick up and we will verify availability. Please be on time for your pickup slot or email if you cannot make it.

- Please allow 48hrs for order processing

- Cumulate/Combining Orders Until Free Shipping is Reached

- This option is available for Canadian customers who wish to combine and hold their orders until the minimum threshold is reached for free shipping. Just complete your orders and once the free shipping limit is met, we'll ship out. Easy!

Special Orders

- We take orders on new vinyl and used vinyl. All you have to do is Contact Us and we'll get on it.

New Items

- In stock items can be added to our regular shipments. For back ordered items we cannot provide a ship date on back ordered items until we receive notification from the supplier. The customer will be notified whether items are in stock or back ordered, and updated on any changes in status.

Used Vinyl

- Send us your want lists, maybe we have a copy that hasn't been listed yet.

Sell Your Records

- We buy vinyl, but we don't buy all vinyl. Contact Us with a list of what you have and we'll arrange a time to examine what you have. We offer fair value for collections of all sizes.

Returns and Refunds

- If your order looks to be damaged on arrival, please take photos of the packaging and email us before proceeding

- If you open the box and your records appear damaged, please take photos and contact us before removing shrink wrap

- If an item is defective, please contact us within 7 days of receipt. Slight warps that do not affect play and minor surface noise including crackle and pops are not considered defects. We are not responsible for what a pressing plant considers acceptable quality control.

- Refund/replacement will be determined by Flip Side Music and More on an individual basis

- Return shipping. For non defective or damaged items, return shipping will be the responsibility of the purchaser and non-refundable. Items must be in "as received" condition, i.e. new items in shrink, used items in condition received with all accessories (insert, obi strip, etc).

Misc

- Flip Side Music + More
reserves the right to cancel or refuse any order that it deems to be purchased for unintended purposes i.e. flipping, reselling, redistribution, raffling, etc. Our goal is bring quality titles into the hands of people who, like us, love music, vinyl and art.